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Delivery and Shipping

Delivery policy

We ship worldwide and offer free 2nd Class delivery to the UK. We reserve the right to not deliver orders if we feel the address is insecure or we have any issue with the delivery address without explanation. If this affects your order we will contact you as soon as possible.

If we deem not to deliver to you, you will receive a full refund of both your goods and any delivery charges in line with our refunds policy.

Deliveries are sent via Royal Mail and FedEx. All efforts will be made to ensure your goods are sent out to you timely and in good condition. We keep record of all dispatches. If you have any queries or problems with your delivery please contact our customer services with your order number and we will endeavor to resolve any issues as soon as possible. Please be aware you can select the shipping you require at checkout.

You have the option to have your goods delivered to an alternative address other than your billing address during the ordering process for your convenience.

Please see our full Terms & Conditions for full delivery policy.

Customs and Import charges

VAT is included in the price. Therefore customers in the EU will not be liable to pay customs or import charges for your delivery.

Customers outside the EU are advised to seek further information with their countries import restrictions and charges before placing an order.

Please check the payment page for countries that we deliver to. You can enter your Country, State and postcode into the 'Estimate Delivery' box on the payment page, to give you a delivery quote. If you have a question regarding shipping, please contact customer services at support@sukrew.com

UK and International Shipping rates

We offer free 2nd Class postage and packaging within the UK on any order. With this service, Royal Mail aims to deliver within three working days, in accordance with Royal Mail stipulations.

We also offer 1st Class postage and packaging within the UK on any order for £1.40. With this service, Royal Mail aims to deliver the next working day, in accordance with Royal Mail stipulations.

Outside the UK, we offer International Standard delivery with Royal Mail, as well as an expedited, tracked International Priority service with FedEx.

For Royal Mail International Standard shipping, the exact price of postage & packaging depends on destination and the amount of pieces ordered. For FedEx International Priority, the price is fixed for each particular destination, regardless of the number of pieces shipped. Please check in the “Estimate Delivery” box on the payment page for the exact price before completing your purchase.

If your country is not amongst the available shipping destinations, please contact customer services at support@sukrew.com as we may be able to add it to the list.

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