It is with regret, that we are suspending all sales to the USA. This is due to an Executive order on the 30th of July, the United States Government announced a new Executive Order which outlined further changes to customs obligations and processes for goods being imported into the USA.
These changes affect all customers and carriers who export goods to the USA and are currently expected to come into effect on the 29th of August 2025.
Key points of the US Executive Order
Although all our products are sent out from our office in East London UK, our products are manufactured in India and China and so will be subject to high tariffs entering the US.
To continue sending goods to the US we have to find a way to calculate all duties payable, and charge them to the customer at point of purchase, in order to pay the customs to the US before it arrives in the States.
As shipments to the US can often take around two weeks to arrive from the UK, we are suspending all US sales via Royal Mail with immediate effect to avoid issues, we will continue to have FedEx available as a shipping method until Tuesday 19th August 10:00am (GMT).
We will update you again when we have a system in place to keep us compliant, but unfortunately, even then it will probably mean significantly higher cost prices for our US customers.
We really value all our loyal American customers, some who have been with us for years. America is one of our largest markets and I hope this can be resolved soon so we can get back to supplying you as normal.
Kingsley
